Contact
Talk to a real person about water filtration
Phone, email, or walk in. We answer every enquiry within one business day — usually within an hour during showroom hours. No call centres, no scripts.
Phone
(02) 8772 8162Mon–Thu 9am–3pm AEST. Outside those hours, leave a voicemail and we will call back the next business day.
One business day response. Include your order number if your enquiry is about an existing order.
Hours
Mon–Fri 9am–5pm AEST
Showroom and phone support, Monday to Friday. Closed on weekends and NSW public holidays.
Visit in person
Wyong showroom — Central Coast NSW
Walk in any time during business hours. No appointment needed. Big Blue systems on display, every standard cartridge in stock, free Click & Collect.
- Address
- 6/45 Amsterdam Cct
Wyong NSW 2259 - Hours
- Monday to Friday, 9am – 5pm AEST
Closed weekends and NSW public holidays - Click & Collect
- Free pickup on every order, no minimum. Most orders ready within two hours during business hours — we email or text when yours is ready.
For a full walkthrough of what is on display and how to get here, see the showroom page.
What we can help with
- Product compatibility — "which cartridge fits my system?"
- Sizing advice for whole-house and rural setups
- Order status, tracking, and delivery questions
- Returns, warranty claims, and faulty-product reports
- Trade-account setup for installers ordering regularly
- WaterMark licence number verification
We do not currently offer installation across Australia. If you need a licensed plumber on the Central Coast NSW, see our whole-house installation package — elsewhere, get in touch with the system you are installing and we can recommend installers we work with.
Follow along
Install photos, product breakdowns, and the occasional showroom update.
Related
Information you send us is handled per our privacy policy. We use your contact details to respond to your enquiry and nothing else.